Keys to Heartfelt Care


The following are basic expectations for patient, guest, and staff interactions at Glacial Ridge Health System.

  • We will convey courtesy, enthusiasm, and good will
  • We will respect the privacy of our patients and guests.
  • We will view each contact as an opportunity to gain loyalty and respect.
  • We will anticipate the needs of others.
  • We will make our work respected by keeping all promises.
  • We will be good listeners.
  • We will be empathetic.
  • We will be part of the solution, not the problem.
  • We will not gossip or engage in other hurtful behavior.
  • We will not pass judgment.
  • We will admit when we are wrong.
  • We understand that customers are the foundation of our business.
  • We will provide exceptional service to every customer every time.