Clinic Receptionist and Clinic Health Information

Glenwood Medical Center is seeking a friendly and organized clinic receptionist. This person will also assist clinic health information as needed. The position is full-time, working in both of these roles.

Clinic Receptionist

Position Overview

Provide a favorable first impression to patients, and support the quality of medical care by assisting staff and patients.

Duties and Responsibilities

• Provide everyone with an exceptional experience at each interaction – including greeting, smiling, tone of voice, and facial expressions.
• Schedule appointments, as well as coordinate multiple appointments using scheduling protocol.
• Check patients in, review and update patient information (name, address, phone number, insurance information, etc.). Use Eligibility Software.
• Set up new patient accounts.
• Communication with peers.
• Answer and direct incoming phone calls and messages. Use the paging system as necessary.
• Direct patient questions and concerns including bills and insurance to appropriate GRHS personnel.
• Accept and record payments for patient bills.
• Balance cash at the end of the day.
• Check satellite clinic bags.
• Assist hospital receptionist and outreach scheduler.
• Maintain a clean desk and general office space.

Qualifications

• Medical Administration Specialist or comparable degree is preferable or equivalent work experience.
• Proven experience maintaining good working relationships with other staff.
• Ability to use an EMR for patient documentation.

Clinic Health Information

Duties and Responsibilities

• Set up referral appointments for other clinics, specialty providers or primary care as directed by the provider orders.
• Prioritize incoming referrals and coordinate scheduling in an efficient manner.
• Documents all referral progress and attempts in the electronic medical records.
• Schedule mammograms, CT scans, ultrasounds, surgery, or any outpatient procedures and referrals as directed by the physician.
• Receive follow-up calls and answer patient inquiry calls regarding the status of the referrals.
• Send reports of clinic notes, pap smears, mammogram results, labs, and other documentation as requested under the direction of the physician or nurse team to complete the referral process.
• Update the referral status to reflect what stage it is in the process in order to track and close the referral loop.
• Explain procedures and preparation to patients regarding their referral, seeking clarification from the nurse provider teams when appropriate.
• Work closely with other departments such as the business office, prior authorization, or workers compensation team to ensure coverage is identified for referrals.
• Educate the nursing team on referral updates and areas of concern.
• Scan documents, etc.

Qualifications

• Reception, Scheduling, or Health Information experience preferred.
• Prior clinic experience preferred.

Clinic Receptionist and Clinic Health Information

Performance Standards

• Must adhere to HIPAA confidentiality standards.
• Must adhere to the Keys to Heartfelt Care.
• Must be able to perform the physical requirements of the position.

Schedule

• Full-Time
• Weekend receptionist rotation at Glenwood Medical Center’s Walk-In Clinic.

How to Apply

• Apply Online
• Download, print, and mail completed application or resume to Jenna Janu, HR Manager, 10 Fourth Ave SE, Glenwood, MN 56334

GRHS is an Equal Opportunity Employer.