Automated Calls and Text Messages: Terms & Conditions

Text Message Privacy

Glacial Ridge Health System collects mobile phone numbers to communicate with patients via SMS and/or RCS text messages for purposes such as:

  • Appointment reminders
  • Billing notifications
  • Care coordination

Your privacy is a priority. Your mobile number will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We will not use your number for unrelated marketing without your express written consent.

Texting Terms

You are not required to opt in as a condition of receiving care. Participation is voluntary. However, opting out may prevent us from sending you timely updates regarding your care.

  • Message frequency may vary.
  • Message and data rates may apply.
  • Carriers are not liable for delayed or undelivered messages
  • Text messages sent via SMS and RCS channels are not fully secure and may not be HIPAA-compliant; however, we take reasonable precautions to safeguard your privacy by restricting the content of these messages to non-sensitive notifications. Any messages containing detailed Protected Health Information (PHI) will be sent via a separate, secure messaging channel.

How to Opt Out

You may opt out of receiving text messages at any time by replying “STOP.” You will receive a final confirmation text to verify you have opted out. No further messages will be sent. If you would like to rejoin, you can authorize us to restart by texting “START.”

Help with Text Messages

For help, reply “HELP” to the text message you receive from Glacial Ridge Health System or contact our Electronic Health Record Department at 320.331.2106.

How to Opt In – Provide Consent

Glacial Ridge Health System will request your consent verbally or by text. Once you opt in, a confirmation “welcome” text will be sent.

(If you opt out by replying “STOP.” at any time, all texting will stop.) To allow text messaging again, please call 320.634.4521.