Notice of Non-Discrimination

Glacial Ridge Health System complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). Glacial Ridge Health System does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Glacial Ridge Health System Provides:

People with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats).

Free language services to people whose primary language is not English, which may include:

  • Qualified interpreters
  • Information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, notify registration or scheduling staff, or contact us through the Minnesota Relay program, or contact Kirk Stensrud.

Notice of Availability of Language Assistance Services and Auxiliary Aids and Services

Language Assistance Services

If you need language assistance services, they are available to you, free of charge.

Spanish
ATENCIÓN: si habla español, tiene servicios de asistencia lingüística gratuitos disponibles. Llame a Spanish Relay al 1-877-627-5448 para asistencia.

Minnesota Relay

This is a free, federally mandated Telecommunications Relay Services (TRS) program that allows individuals who are deaf, deafblind, hard of hearing, or speech disabled to place and receive telephone calls. The Minnesota Relay also offers Spanish Relay for translation.

You may dial 7-1-1 and be connected to Minnesota Relay. Once connected to the relay service, tell the communications assistant the type of relay call you wish to make (i.e. TTY, HCO, VCO, STS, Spanish, etc.).

While the 7-1-1 access number is easy to remember, dialing the direct toll-free number for a specific type of relay call may result in faster connections because the call does not need to be transferred.

TTY, Voice, ASCII, Hearing Carry Over: 1-800-627-3529

Speech-to-Speech: 1-877-627-3848

Voice Carry Over: 1-877-627-3024

Two-Line Voice Carry Over: 1-866-855-4611

Spanish Relay: 1-877-627-5448

Filing a Grievance

If you believe that Glacial Ridge Health System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Kirk Stensrud, CEO.

Mailing Address:
Glacial Ridge Health System
Attn: Kirk Stensrud, CEO
10 Fourth Ave SE
Glenwood, MN 56334

Phone: 320.634.4521
Fax: 320-634-2269
Email: [email protected]

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Kirk Stensrud, CEO, is available to assist you.

Filing a Civil Rights Complaint

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-868-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.