For Patients

At Glacial Ridge Health System, we are committed to providing the best health care possible to all of our patients, close to home.

This commitment to you begins with knowledgeable, experienced, highly trained staff that is sensitive and responsive to your health concerns and needs. Providing a clean, comfortable environment with state-of-the-art technology continues that commitment.

You’ll find useful information by simply clicking the links below. These links will take you to information on everything from our locations, your hospital stay, your chart, financial services, our privacy policy and more.

Check-In

Please check-in at the Emergency/Outpatient Services desk using the Emergency entrance located on the north side. The registration desk is staffed 6:00 a.m. – 11:00 p.m. To enter the facility after hours, use the same north entrance and press the call button inside the vestibule for assistance. Someone will meet you there.

Requested Information

The information requested during the admissions process is vital to our hospital’s medical and legal records. It will be kept in the strictest confidence. Your record will be kept on file electronically and may be of value to you for future reference. We appreciate your cooperation.

What to Bring

When planning for admission, please bring complete insurance information with you. We will make a copy of your card for your electronic medical record. We will also ask about your current demographics and contact information. Please have that data available.

Additionally, please bring your medications or a complete list of your current medications including: name of prescription, dosage, and frequency.

Do you feel like you forget something every time you pack for a trip – or are you packing for someone else’s hospital stay? Download our hospital packing checklist to ensure you pack everything you need – and some things you may want.

Valuables

Glacial Ridge Hospital cannot assume responsibility for valuables and personal items kept in the patients’ rooms. It is best to have a visitor take them home for you. If this is not possible, the valuables should be placed in a valuables envelope provided by the hospital and placed in the hospital safe. They will be returned to you upon presentation of your receipt which will be kept with your hospital chart.

Please keep dentures and eyeglasses in protective containers when not in use. Neither the hospital nor hospital staff is responsible for the loss or breakage of such articles.

Glacial Ridge Hospital offers a variety of amenities to make your stay with us as easy and comfortable as possible.

Rooms

All rooms are private, each with its own bathroom with shower, temperature control, and window blind controls. Each bed has controls on both sides as well as a “call button” connected to the nursing station.

Telephones / Cell Phones

Telephones are provided in all patient rooms. To make local calls, dial 9 and the number you are calling. For calls outside our local area, dial 9, then 0 and the 10 digit number you are calling including area code. An operator will come on the line and assist you with calling collect or using your calling card. If you have any questions about the telephone system, dial 2200 to speak to a receptionist or ask any of our staff for assistance.

A Telecommunications Device for the Deaf/TeleTypewriter (TDD/TTY) is available upon request.

Cell phones are approved for use while in the hospital and on campus unless indicated otherwise.

Cell phone chargers are also available for use upon request. GRHS has an assortment of cell phone chargers that may be borrowed while you are hospitalized.

Television

Cable television is available in all patient rooms; the channel guides are located in the front of this patient guide. All TVs have remote controls and are connected to or have a built-in DVD player for movies or music. (CDs can be played in the DVD player and heard through the TV.)

In-Room Activities

(Movies, Music, Books, Games)

Patients and their visitors may borrow from an assortment of movies, music, plug-n-play video games, paperback books, playing cards, and crossword puzzles. Please ask any of our staff if you are interested in these activities.

Newspapers

Complimentary newspapers are available from Glacial Ridge Health System. The West Central Tribune (Willmar) is delivered Monday – Saturday. Alexandria’s twice-weekly newspaper, the Echo Press, is printed on Wednesday and Friday. Other local papers are delivered weekly and include the Pope County Tribune (Glenwood), Starbuck Times, Bonanza Valley Voice (Brooten), Belgrade Observer, and the Herman-Hoffman Tribune. Monthly editions of the Senior Perspective are generally available in all waiting rooms as well. When the weekly newspapers are not being read, they are available to visitors in the hospital waiting room.

WIFI HotSpot

Wireless internet access is available in all patient rooms if you have a laptop with a wireless router. Glacial Ridge Health System does not have laptops available for patient or guest use.

Massages

While not complimentary, you may receive a massage in your room from a certified massage therapist who has been approved to give massages at Glacial Ridge Hospital. If you are interested in getting a massage, please ask a nurse for details and pricing information. You are responsible for paying the massage therapist upon service provided. Glacial Ridge Hospice contracts with the same massage therapist. To ensure your well-being, you will need physician approval for this service, dependent upon your current medical condition. Your nurse will make the arrangements on your behalf.

Room Service Meals

Complimentary Room Service is available daily from 6:00 a.m. – 6:00 p.m. by calling 2037. The Room Service Menu in your room provides a variety of choices. Your meals are delivered at your convenience within 40 minutes of placing your order.

  • Please note that if your doctor has ordered a special diet, some menu items may be restricted. If that occurs, our Nutrition Services staff will help you make alternate selections.
  • Some medications may need to be coordinated with your meal times.

Standard Meal Times

If you are not ordering room service, your meals will arrive at standard times: 7:20 a.m., 11:45 a.m., 5:20 p.m. Meal times are subject to change.

To help improve your condition or prior to certain tests, surgery, etc., your doctor may order a special diet. We accommodate your nutritional needs with alternative meals that meet the requirement.

Health Care Directive

Short Form (PDF)
Long Form (PDF)

At Glacial Ridge Health System, we strive to provide you heartfelt care from your initial contact with us to the ongoing relationship we have with you. To us, that includes ensuring that each of our patients are able to manage their financial responsibility for their health care services received. This is about much more than collection efforts; it is about being an advocate for you, our patient.

To that end, we have policies and procedures in place to provide our patients with the following benefits: set up payment plans they can afford, get them signed up for the best health benefits available to them, provide convenient methods for payment, and educate our patients on financial healthcare matters so that they can make decisions as informed healthcare consumers.

Financial Policies

Charity Care / Financial Assistance Policy (PDF)

Charity Care / Financial Assistance – Summary (PDF)

Charity Care / Financial Assistance Application (PDF)

Emergency Medical Care Policy / EMTALA (PDF)

Online Bill Pay

Click here to pay your bill online. You will be redirected to a secure website.

Combined Billing Statements

We have all-inclusive, system-wide patient billing statements. This means you will receive balances for your clinic and hospital services on one combined statement.

It is especially important to note that you are receiving a statement from Glacial Ridge Health System consisting of Glacial Ridge Hospital, Glenwood Medical Center, Brooten Medical Center, and Starbuck Medical Center.

Statements are not detailed

On these statements, you will not receive a detailed statement for every clinic visit. If you wish to receive the detail for any clinic visit or hospital admission, please call the business office at 320.634.4521 or 866.667.4747 and request a detailed statement of charges.

Questions?

If you have questions or would like more information, please call 320.634.4521 or 866.667.4747 and ask for a patient account representative. You may also use our contact form.

Thank you for choosing Glacial Ridge Health System for all of your healthcare needs. We trust that your experience with us has been exceptional and we look forward to caring for you in the future.

How can I get my health record information?

Authorization to Disclose Health Information (PDF)

Please download and complete this form to request your medical records. Please print clearly and fill out as much information as possible. If you are unsure of specific dates, please give a range of dates or specific information you are looking for to help us find the correct medical information. Sign and date the form in the designated area on the bottom of the form. Based on the type of request you make, there may be a charge for this service. Please allow 7 – 10 days for processing.

You may return the completed form by fax to 320.634.2262 or by mail:

Glacial Ridge Hospital
Attn: Release of Information
10 4th Ave. SE
Glenwood, MN 56334

Questions

If you have questions regarding release of information, please call 320.634.4521 or toll-free at 866.667.4747.

How can I get a copy of a birth certificate?

All birth certificates for those born at Glacial Ridge Hospital in Glenwood, MN may be obtained from the Minnesota Department of Health (MDH) or the Recorder’s Office at the Pope County Courthouse.

If you would like to thank your caregivers, even if you don’t know their name or department, we will do our best to get your message to them and their manager. We love hearing what amazing co-workers we have so your comments will also be posted on our Cafe for all employees to see. Thank you for choosing Glacial Ridge Health System.

Send a Thank You

    Information submitted is not intended to be directed towards patient care. Any information submitted is not encrypted and may be intercepted by an outside party. Glacial Ridge Health System cannot guarantee that any information submitted through this website will remain confidential. If you have questions for your healthcare provider, please contact your primary clinic. You can call us toll free at: 1.866.667.4747. Thank You.
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