Patients who receive care at any of our locations — Glacial Ridge Hospital and ER, Glacial Ridge Center for Surgical Care, Glenwood Medical Center, Brooten Medical Center, and Starbuck Medical Center — can take an active role in managing their own health through the patient portal, with more robust features in the near future. In addition to handling their own care, parents and healthcare proxies (with authorized consent) will appreciate the ability to access the records of those individuals for whom they manage care.
The secure messaging feature in the patient portal is only for NON-URGENT medical questions or concerns. Please call our clinics or hospital directly for urgent health concerns. For all other messages for your provider, billing, medical records, etc., please continue using this feature in the portal! Our staff will respond within 2-3 business days.
If you are a new patient at GRHS or have never used our patient portal, there are two ways to sign up. You may click the Call to Schedule an Appointment or click the Contact Us button above. In the Questions or Comments section of the Contact Us form, note that you’d like to set up a patient portal. Our reception staff will contact you within 1-2 business days.
With the Patient Portal, you have the ability to:
View Lab results
View your current Medication List
View a Problem and Medical History List
View a CCD (Continuation of Care Document)
Request, Cancel, or Reschedule an Appointment
Request Medication Refill
Assign a Proxy Account
Add Dependents
Send a Secure Message for your provider care team, general medical questions, billing questions, and requesting medical records
Additional information:
Each health system has its own electronic health record system so this does not provide access to your health information at other hospitals and clinics.
Information you have entered in the Patient Portal is not visible to your physician.
Beginning January 1, 2019, the U.S. Department of Health & Human Services and Centers for Medicare & Medicaid Services are requiring hospitals and health systems to post their “current, standard charges.”
Hospital charges are the amount a hospital bills an insurer for a service. For most patients, hospitals are reimbursed at a level well below charges. Patients covered by commercial insurance products have negotiated rates with hospitals. Patients covered by Medicare or Medicaid programs have hospital reimbursement rates determined by federal and state governments.
Hospital charges may include bundled procedures, personnel, services and supplies. An example would be room rates that include the space, equipment, nursing personnel and supplies.
When a patient has the opportunity to shop for medical services, he or she should contact his or her own insurance carrier to understand which costs will be covered and which will be the patient’s responsibility.
Patients should contact the hospital directly for any further details.
Beginning January 1, 2019, the U.S. Department of Health & Human Services and Centers for Medicare & Medicaid Services are requiring hospitals and health systems to post their “current, standard charges.”
Hospital charges are the amount a hospital bills an insurer for a service. For most patients, hospitals are reimbursed at a level well below charges. Patients covered by commercial insurance products have negotiated rates with hospitals. Patients covered by Medicare or Medicaid programs have hospital reimbursement rates determined by federal and state governments.
Hospital charges may include bundled procedures, personnel, services and supplies. An example would be room rates that include the space, equipment, nursing personnel and supplies.
When a patient has the opportunity to shop for medical services, he or she should contact his or her own insurance carrier to understand which costs will be covered and which will be the patient’s responsibility.
Patients should contact the hospital directly for any further details.
