Medical Receptionist – Float

Glacial Ridge Health System is seeking a Medical Receptionist Float for excellent customer service. The duties are based on variations in demand resulting from employee time off, illness, or work volumes. This position will work at campus reception, ER/Outreach reception, and Medical Necessity reception as needed. This position will flex between day hours and occasional evening hours.

Duties and Responsibilities

  • Receive and route incoming phone calls to facility.
  • Check-in patients, verify and update necessary demographic information.
  • Verify patient insurance eligibility and benefit coverage.
  • Work with patient account representative in the collection process.
  • Manage patient accounts at third party collection agency.
  • Back up for Prior Authorization representative.
  • Back up for evening ER reception (approximately 2 evening shifts per month).
  • Back up for Medical Necessity reception.
  • Assist other team members as needed.
  • Work ER Weekend/Holiday rotation as assigned (approximately 2 evening shifts per month).
  • Create a positive first impression for customers and visitors.

Qualifications

  • Must have a strong background in customer service.
  • Must have experience with personal computers and be able to be trained to operate certain software applications.
  • Must be friendly, courteous, responsible, and well-groomed.

Knowledge, Skills & Abilities

  • Ability to read and communicate effectively.
  • Strong written and verbal skills.
  • Basic computer knowledge.
  • Decision-making and problem-solving.
  • Team building.

Performance Standards

  • Must adhere to HIPAA confidentiality standards.
  • Must adhere to the Keys to Heartfelt Care.
  • Must receive an annual influenza vaccine.
  • Must be able to perform the physical requirements of the position.

Schedule

  • Full-Time
  • Days with approximately 2 evening shifts a month, plus weekend/holiday rotation

How to Apply

  • Apply Online
  • Download, print, and mail completed application or resume to: Jenna Janu, HR Manager, 10 Fourth Ave SE, Glenwood, MN 56334

GRHS is an Equal Opportunity Employer.

About Glacial Ridge Health System

Glacial Ridge Health System is located in Glenwood, Minnesota to provide Heartfelt Care to the surrounding communities, our patients and our staff. As an independent level IV trauma center and acute stroke-ready hospital, we also provide a wide array of medical services, including clinics, home care, hospice, and physical therapy. We’re doing big things at Glacial Ridge and are hiring new team members and medical professionals who are ready to provide heartfelt care!

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